ERP CASE STUDY

With more than 2,000 homes spread across 33 acres,

Prestige Song of the South is one of Bengaluru’s most prestigious and sought-after residential communities. From spacious apartments to luxury penthouses, it offers modern living with world-class amenities and thoughtful layouts.

But running operations for such a large community wasn’t easy. The RWA was juggling everything from tracking payments, resolving complaints, and handling vendor coordination, all without a system that could bring it together. Committee members spent hours every day just trying to keep things afloat.They needed a solution that could simplify operations, bring clarity, and save time without disrupting day-to-day life.

Here’s how we helped them transform their management processes.

Mygate ERP has really made life easier for us. We can track payments, manage complaints and handle audits without running around. It's simple to use and taken a lot of stress off our shoulders.

- Sumit Lohriwala, Treasurer

Challenges for the RWA

Managing a large community like Prestige Song of the South came with distinct challenges:

Manual tracking everywhere
Payments, maintenance, vendor dues everything required manual follow-ups, making audits time-consuming and prone to errors.

Communication gaps with the builder
Managing warranties, maintenance issues, and facility upkeep demanded constant coordination, which was difficult without a structured platform.

Too many complaints, too little control
With 150–200 complaints logged daily, resolving issues efficiently while keeping residents satisfied was a major hurdle.

Resistance to change
Staff and residents were concerned about transitioning from familiar systems to a new platform, fearing disruptions and confusion.

 

How Mygate solved the challenges

A dedicated team partnered with the RWA to deliver a structured implementation plan:

Detailed rollout plan
We outlined milestones and progress checkpoints to guide the committee through every phase of the adoption process.

Data consolidation & system integration
Financial records, complaints, and vendor data were cleaned and uploaded seamlessly, with tools designed to handle diverse data formats.

Weekly reviews for alignment
The committee validated data in real-time and addressed challenges promptly, ensuring transparency and confidence throughout the process.

Training & support
Hands-on sessions were provided for residents, staff, and committee members, helping them navigate the platform confidently and explore its features.

 

Positive outcomes after migration

The transition brought measurable improvements in efficiency, transparency, and resident experience:

  • Swift setup of digital workflows
    Core processes like complaint management, facility booking, and move-in/move-out were digitized quickly to avoid disruptions.
  • Transparent & error-free reporting
    Milestone-based reports with zero error rates offered complete visibility and accountability for every action.
  • Stronger communication & collaboration
    Real-time information sharing improved coordination and boosted resident satisfaction levels.
  • Efficiency through advanced techniques
    Integrated ERP capabilities streamlined operations, reduced administrative effort, and accelerated issue resolution.

 

The successful adoption of Mygate ERP enabled Prestige Song of the South to enhance financial transparency, reduce operational stress, and focus on long-term community development.

Experience Mygate

Are you an RWA member looking to improve how your society is run? Look no further.