With Mygate Helpdesk you can raise complaints, track progress, and stay in control effortlessly
Is that faucet leakage in the kitchen getting on your nerves? Simply raise a complaint on the Mygate app. The admin is notified immediately and assigns the task to the right society staff. You’ll get updates with staff details and ETA, so you always know what’s happening.
Add comments, attach photos, or even reopen a closed complaint anytime. From logging to resolution, Mygate Helpdesk keeps you in control, stress-free, and updated at every step.
Features to make life easier when something at home needs attention.
1
Select the department and log your complaint in seconds.
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Pick the unit or common area and add details, photos, or comments.
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See real-time updates and follow progress until it’s resolved.
Features designed to simplify, secure, and improve your everyday community experience.
Get staff details and ETA so you always know exactly when help will arrive.
Follow updates in real-time, add comments, or share photos in one place.
Your problem reaches the right person immediately and gets solved quickly.
No more calls or wondering if your issue is being handled as it’s all visible to you.
Open the Mygate app, select Helpdesk, choose the department, and log your issue with details and photos.
Yes. Attach photos or documents to make your complaint clear and help the team resolve it faster.
Yes, you can add comments, photos, or additional details anytime after raising the complaint.
You can select the community or common area while raising the complaint to ensure the right team is notified.
Completely. All your complaints and details are securely handled and visible only to relevant staff and admins.
Yes, you can raise separate complaints for each issue to ensure they’re tracked and resolved individually.
